QA Engineer, Product & Technical Support Specialist
New
IndiaFull-TimeMiddle
Salary14,000 - 18,000 USD per year
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Job Details
- Experience
- Minimum 2 years
- Required Skills
- QARESTful APIsTroubleshootingTechnical supportDebuggingSaaSSlack
Requirements
- Minimum 2 years of professional experience in software development, engineering, or equivalent technical roles.
- Strong technical troubleshooting and debugging skills, including experience with APIs, browser tools, or system logs.
- Solid understanding of QA principles, testing methodologies, and root-cause analysis.
- Excellent written and verbal communication skills with the ability to explain technical issues clearly.
- Strong analytical mindset with attention to detail and structured problem-solving ability.
- Experience working with SaaS products and modern tools such as Intercom, Slack, or similar platforms.
- Familiarity with AI-assisted workflows and automation tools is highly valued.
- Ability to work independently in ambiguous, fast-changing environments with strong ownership.
- Comfortable collaborating with cross-functional teams including developers, product managers, and support teams.
Responsibilities
- Investigate and troubleshoot customer-reported issues using support tools and internal systems to identify root causes and patterns.
- Reproduce bugs, validate product behavior, and determine whether issues are isolated or systemic.
- Collaborate with engineering teams to document, escalate, and track reproducible defects and fixes.
- Perform QA testing on new releases, ensuring feature quality and identifying regressions before deployment.
- Monitor post-release behavior to detect unexpected issues and ensure product stability.
- Contribute to customer-facing documentation, knowledge base articles, and onboarding materials.
- Analyze recurring issues to identify trends and recommend product or process improvements.
- Support automation and workflow improvements using modern AI and technical tools.
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