Element Biosciences

Element Biosciences is a life science company that focuses on developing innovative genetic analysis tools.

251-500 employees
Founded 2017
$277M series d
Biotechnology
Private Company

Remote Work Available

This company offers remote work opportunities.

Open Positions6

Remote position based in Europe; The Netherlands is a strong preferenceFull-TimeBiotechnologyPosted
  • Provide frontline technical customer support for customer inquiries and system issues via phone and email
  • Manage Instrument and software related customer issues with internal and external support teams to drive issue resolution
  • Triage general customer complaints and delineate applications vs software vs hardware issues
  • Partner closely with regional and global field service and field applications teams to quickly diagnose and address customer end-to-end workflow issues
  • Contribute to the development of instrument troubleshooting methods and tools
  • Utilize service CRM software to dispatch and accurately document work in a timely manner
  • Identify and contribute to group continuous improvement initiatives
  • Provide instrumentation and software feedback to R&D and product quality teams
Data AnalysisTechnical supportCRM
Showing 1 of 6 positions

About Element Biosciences

Element Biosciences is transforming genetic analysis, making high-quality DNA sequencing accessible to all. We develop innovative tools that empower researchers to better understand biology. Our proprietary AVITI System delivers high-quality data and workflow flexibility. We champion breakthroughs in surface chemistry, instrumentation, and biochemistry. This drastically decreases sequencing costs, while maintaining superior data quality. Since 2017, we have raised over $680 million in funding, with a Series D round in July 2024 valuing us at $1.03 billion. Over 360 AVITI systems are installed globally across 40+ countries. We enable in-house, sophisticated genomic research across academia, biotech, and cancer research.

How We Work

We foster an environment where continuous learning and growth are paramount. You will find a challenging yet encouraging atmosphere, promoting scientific integrity. We prioritize collegiality, honesty, objectivity, and openness in all our interactions. Our team members are encouraged to think big, dream big, and lead with respect. We believe in applying knowledge in new ways, constantly thinking outside the box. This means collaborating closely and helping each other achieve shared goals. Many of our roles are remote, allowing flexibility across various regions globally.

Why Join Us

  • Drive impact by democratizing access to advanced genetic analysis tools.
  • Work in a rapidly growing company, from 250 to over 360 AVITI systems installed globally.
  • Contribute to a culture that champions scientific integrity, innovation, and collaboration.
  • Solve complex challenges at the intersection of biology, engineering, and data science.

Benefits & Perks

  • 100% company-paid medical, dental, and vision coverage.
  • Premier mental health care, including meditation and free counseling.
  • Flexible spending accounts and health savings accounts.
  • Paid parental leave.
  • $10,000 fertility benefit.
  • Company-paid Life, AD&D, Short, and Long-term disability insurance.
  • 401(k) with company match.
  • Stock options and discretionary annual bonuses for many roles.
  • Flexible paid time off.
  • Pet Insurance.

Tech Stack

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