Field Service Engineer - Bay Area

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Requirements:

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred

Responsibilities:

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner