Field Applications Scientist - Chicago

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Requirements:

• Bachelor's degree with 4+ years of experience, Master's with 2+ years, or a PhD with relevant experience in NGS library construction.
• Preferably experienced with NGS sequencing instruments, sequencing run setup, and NGS sample and library prep workflows.
• Knowledge in cell biology, microscopy, and multiomics is preferred.
• Must be highly motivated with strong problem-solving abilities.
• Excellent communication and relationship-building skills.
• Ability to work collaboratively in multidisciplinary teams.
• Skills in nucleic acids and protein analytical methods.
• Ability to generate high-quality, reproducible wet-lab data.
• Comfortable with technical project discussions.
• Must be able to work independently and as a team player.
• Demonstrated account management skills.

Responsibilities:

• Frequently traveling to customer sites to provide support.
• Troubleshooting technical issues related to user's technical skills, biochemistry, experimental design, software, and instruments.
• Supporting the commercial team and customers with technical applications and offering product training.
• Displaying professionalism and technical knowledge in customer interactions.
• Providing competitive feedback to marketing and product development, and leading beta tests.
• Collaborating with key decision-makers and senior managers on significant issues.
• Assisting in pre and post sales activities requiring technical depth.
• Delivering customer training and workshops, both in-person and remote.
• Utilizing CRM software to document customer opportunities.
• Collaborating internally to resolve customer issues.