Field Service Engineer - North DACH

View full description

Requirements:

• Bachelor Degree or MS with 2+ years of relevant experience in engineering, physics, biology, chemistry or related field.
• Experience with NGS sequencing instruments and sequencing run setup preferred.
• Ability to troubleshoot complex laboratory equipment involving chemistry, software, and hardware.
• Experience with multiple full life cycle product launches preferred.
• Proficient with data collection and analysis tools such as MATLAB, Python, C++ or Java preferred.
• Experience with fluorescence microscopy is helpful.
• Excellent verbal and written communication skills, including technical writing abilities.
• Must be flexible in working hours as customer support may be required during non-regular business hours.
• Demonstrated account management skills preferred.
• Linux basics is a plus.
• Fluent in German and English, both verbal and written.

Responsibilities:

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers.
• Identifying root causes and resolving product issues in the field.
• Collaborating with internal partners to resolve customer issues and improve processes.
• Interacting with customers to offer and assist in service contract sales and other service products.
• Assessing maintenance/service needs and implementing a plan of action for instrument service.
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions.
• Implementing and following policies on handling spare parts.
• Utilizing service CRM software to accurately document work.
• Travels inside EMEA Region.