QA Engineer, Product & Technical Support Specialist
New
E
EverisSaaS
India, Pakistan, or the PhilippinesFull-TimeMiddle
Salary14,000 - 18,000 USD per year
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Job Details
- Experience
- At least 2 years of professional experience in software development or engineering
- Required Skills
- RESTful APIsSoftware EngineeringSaaS
Requirements
- At least 2 years of professional software development or engineering experience.
- Analytical and structured problem-solving.
- Technical troubleshooting.
- Clear written and verbal communication.
- Attention to detail.
- Root-cause investigation.
- QA and validation mindset.
- Ability to learn software quickly.
- Ownership and accountability.
- Ability to work under ambiguity.
Responsibilities
- Investigate customer-reported issues through Intercom and internal tools.
- Reproduce bugs and identify whether issues are isolated, reproducible, or part of broader product problems.
- Work with developers to document and escalate reproducible issues clearly.
- Test newly released product changes and validate bug fixes.
- Identify regressions and unexpected behavior after deployments.
- Write and improve knowledge base articles and customer help documentation.
- Create onboarding resources and product walkthroughs.
- Monitor recurring customer issues and identify patterns.
- Use AI tools heavily to accelerate troubleshooting, documentation, research, and QA validation.
- Build or improve automations to reduce repetitive support work.
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