Relationship Management Specialist
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7–10 years
- Required Skills
- RESTful APIsAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 7–10 years of experience in customer success, account management, or solution consulting within SaaS, learning technologies, or enterprise software environments.
- Strong understanding of customer engagement, learning management systems (LMS), or L&D program administration is highly preferred.
- Technical aptitude with ability to understand APIs, integrations, and platform architecture at a functional level.
- Proven experience in managing enterprise client relationships and driving adoption, renewals, and expansion.
- Strong communication, presentation, and stakeholder management skills, including engagement with senior leadership.
- Ability to translate complex technical and functional concepts into clear business value.
- Strong problem-solving mindset with ability to manage multiple priorities in a fast-paced environment.
- Bachelor’s or Master’s degree in Business, Engineering, or related field.
Responsibilities
- Manage and grow relationships with enterprise customers, ensuring high levels of satisfaction and long-term engagement.
- Act as a trusted advisor, understanding customer learning and development goals and aligning platform capabilities accordingly.
- Support product adoption by guiding clients through implementation, onboarding, and ongoing usage optimization.
- Deliver strategic business reviews, product demonstrations, training sessions, and best-practice workshops.
- Collaborate with technical teams to support integrations, API use cases, and platform troubleshooting.
- Identify upsell and cross-sell opportunities by understanding customer needs and maturity levels.
- Gather customer feedback and work with internal teams to improve product features and user experience.
- Manage multiple client accounts simultaneously while ensuring timely communication and issue resolution.
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