Senior/Staff User Researcher
New
Remote-first work environment within the United StatesFull-TimeSenior
Salary170,000 - 203,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- AgileStakeholder management
Requirements
- 7+ years of experience in user research, UX research, or related human-centered research roles.
- Proven ability to align research strategy with organizational objectives and product direction.
- Strong command of qualitative and quantitative research methods across the product lifecycle.
- Experience conducting research in complex, data-sensitive, or regulated environments is highly valued.
- Ability to synthesize research data into clear, actionable insights that influence product and policy decisions.
- Experience leading research within cross-functional agile teams and influencing senior stakeholders.
- Demonstrated experience mentoring or guiding other researchers (staff-level expectations).
- Strong communication and storytelling skills to translate research into compelling narratives.
- Comfort working in client-facing or consulting-style environments.
- Passion for improving public services and creating equitable, user-centered experiences.
Responsibilities
- Define and lead user research strategy aligned with product, service, and organizational goals across complex government systems.
- Design and execute end-to-end research studies using qualitative and quantitative methods such as interviews, contextual inquiry, and usability testing.
- Recruit and engage diverse participant groups, including users of sensitive and regulated government services.
- Translate research findings into actionable insights, design hypotheses, and service improvements.
- Communicate research outcomes clearly to cross-functional teams, stakeholders, and clients.
- Guide research direction across multiple workstreams, ensuring consistency and strategic alignment.
- Advocate for user needs throughout the product lifecycle and help improve service accessibility and usability.
- Mentor and support other researchers, helping elevate research quality and practices across teams.
- Maintain clear, structured documentation of research activities and insights to support ongoing delivery.
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