Director of Delivery, Commerce

New
CanadaFull-TimeDirector
Salary not disclosed
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Job Details

Experience
10+ years
Required Skills
Project ManagementAgileSoftware ArchitectureStakeholder management

Requirements

  • 10+ years of experience in project delivery, product management, or software engineering, with strong eCommerce exposure
  • Deep expertise in Shopify Plus, including integrations, custom development, and enterprise migrations
  • Proven ability to lead cross-functional teams and manage large-scale, multi-stream delivery portfolios
  • Strong understanding of software architecture, SDLC, and Agile methodologies (Scrum, Kanban, or hybrid)
  • Experience with ERP, OMS, CMS, and third-party system integrations (e.g., NetSuite, Sanity, Manhattan)
  • Excellent stakeholder management skills with experience engaging executive-level clients
  • Strong leadership, mentoring, and organizational capabilities in fast-paced consulting or agency environments
  • Ability to balance strategic oversight with hands-on problem-solving when needed
  • Exceptional communication skills for both technical and business audiences

Responsibilities

  • Own and manage the full delivery lifecycle for Shopify-based commerce projects, ensuring quality, scalability, and timely execution
  • Lead and mentor multidisciplinary teams, including technical architects and product owners, fostering accountability and high performance
  • Oversee project planning, budgeting, resource allocation, and risk mitigation across multiple client engagements
  • Guide enterprise-level Shopify implementations, platform migrations, and system integrations (ERP, OMS, CMS)
  • Act as a strategic advisor to clients, building strong relationships with senior and executive stakeholders
  • Drive continuous improvement of delivery processes, Agile practices, and operational frameworks
  • Ensure alignment between technical solutions and client business objectives while resolving escalations effectively
  • Support governance, reporting, and performance tracking across all delivery pipelines
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