Organizational Services Clinical Care Navigator
New
Must be a full time resident of the United States; work cannot be completed from outside the United States., Tuesday - Saturday 1:00 PM - 9:30 PM PST / 2:00 PM - 10:30 PM MST / 3:00 PM - 11:30 PM CST / 4:00 PM - 12:30 AM ESTFull-TimeMiddle
Salary38.65 USD per hour
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Job Details
- Experience
- Two years post license experience
Requirements
- Master’s degree in clinical social work or equivalent.
- LCSW or equivalent independent clinical licensure (e.g. LMFT, LPC, LPCC, etc).
- Must have two years post license experience (EAP/clinical call center experience preferred or organizational consulting).
- Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting).
- Experience with CISD coordination.
- Experience working with HR/ER and/or corporate leadership teams.
- Certified Employee Assistance Professional (CEAP) preferred.
- Bilingual, Spanish-speaking candidates strongly preferred.
Responsibilities
- Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies.
- Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach.
- Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns.
- Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance.
- Reach out to employees identified as high-risk or in crisis, offering in the moment support, risk assessment, safety planning, and care navigation.
- Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership.
- Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols.
- Identify roadblocks to clinical care options using Lyra’s proprietary software to connect clients to treatment.
- Independently manage a caseload of complex, multi-need clients.
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