Director, Clinical Success
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InspirenHealthtech SaaS
Remote, US, PST/MST preferredFull-TimeDirector
Salary$175,000-$185,000 + variable bonus + equity
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementData analyticsCustomer SuccessSaaS
Requirements
- 7+ years of experience in customer success, account management, or enterprise client-facing roles.
- Experience in SaaS or healthtech environments.
- Demonstrated ability to own revenue, renewals, and expansion outcomes.
- Experience leading Executive Business Reviews (EBRs) and data-driven storytelling.
- Ability to manage complex, multi-stakeholder relationships with operational rigor.
- Startup mentality and comfort with ambiguity.
- Clinical credential or experience (Preferred).
- Experience in senior living or post-acute care environments (Preferred).
Responsibilities
- Own the operator relationship and serve as primary contact for executive stakeholders.
- Drive commercial outcomes, including renewals and expansion revenue.
- Lead executive business reviews using data-driven storytelling.
- Build structure through account plans and joint impact plans.
- Mentor and elevate the craft of CSMs and CSDs.
- Represent the voice of the customer internally to Product and Sales teams.
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