Senior Supervisor - Commercial Operations
Inactive
United StatesFull-TimeManager
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary not disclosed
Job Details
- Experience
- Minimum 4 years of experience in the medical device industry; at least 2 years in customer-facing roles
- Required Skills
- Microsoft Power BISalesforceCustomer service
Requirements
- Bachelor’s degree
- Minimum 4 years of experience in the medical device industry
- Orthopedic or spine experience strongly preferred
- At least 2 years of experience in customer-facing roles
- Previous people leadership or supervisory experience highly preferred
- Strong knowledge of field operations, supply chain, logistics, and inventory management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with JD Edwards (ERP), Salesforce (CRM), MasterControl, and PowerBI or similar tools
- Strong problem-solving and analytical skills
- Ability to build relationships and collaborate across levels
Responsibilities
- Lead and develop the Commercial Operations team (Customer Service and/or Inventory Management)
- Partner with Sales leadership to understand inventory needs and create operational plans
- Drive continuous improvement and process simplification across order-to-cash (OTC) processes
- Supervise development and tracking of operational and fulfillment KPIs
- Ensure utilization of ERP (JDE), CRM (Salesforce), and Customer Complaint systems; maintain SOX compliance
- Analyze data for forecasting, planning, and logistics management of loaner and consignment inventory
- Measure inventory performance and lead realignment plans
- Act as primary liaison between field sales and internal teams
- Support product launches and manage logistical activities
- Provide coaching, performance feedback, and support talent development