Director of Product Operations
New
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- Product ManagementProduct OperationsCross-functional Team LeadershipAgile methodologiesProcess improvementData analytics
Requirements
- Demonstrated experience working cross-functionally with Product, Engineering, Sales, Customer Success, and Executive Leadership teams.
- Strong experience building and operationalizing scalable processes for product intake, roadmap coordination, prioritization, and execution management.
- Experience managing customer feedback loops, requirements gathering workflows, feature request processes, or Voice of Customer programs.
- Experience supporting roadmap planning, release coordination, product lifecycle processes, or product delivery operations.
- Familiarity with agile development methodologies, product development lifecycles, and software delivery processes.
- Experience working within high-growth startup or scale-up environments strongly preferred.
- Experience supporting federal, defense, intelligence, or regulated industry customers is a plus.
Responsibilities
- Own and formalize customer and GTM feedback mechanisms including Product Feature Requests (PFRs), customer advisory inputs, sales pipeline insights, and structured product feedback workflows.
- Establish scalable processes for gathering, organizing, prioritizing, and communicating customer requirements across Product and Engineering organizations.
- Partner closely with Product and Engineering leadership to drive roadmap planning, prioritization discussions, release coordination, and execution tracking.
- Serve as a cross-functional operational bridge between Sales, Customer Success, Solutions Engineering, Product Management, and Engineering teams.
- Build and maintain operational workflows that improve product delivery timelines, release coordination, prioritization visibility, and execution accountability.
- Coordinate roadmap reviews, prioritization meetings, release planning sessions, and ongoing product operations cadences across departments.
- Develop reporting mechanisms, dashboards, and operational metrics that improve visibility into roadmap status, feature delivery, customer requests, and product improvement initiatives.
- Identify operational bottlenecks across product development and cross-functional execution workflows and implement scalable process improvements.
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