Senior Specialist, Chapter Resources
New
M
Make-A-Wish AmericaNon-profit
Remote positions are open to applicants based anywhere in the continental U.S.Full-TimeSenior
Salary56,287 - 63,355 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer serviceAccount ManagementPowerPoint
Requirements
- Bachelor’s degree preferred
- 2+ years of experience in customer service, account management, or related field
- Solid proficiency with Microsoft Office
- Proficiency with Excel and PowerPoint
- Proficiency with Smartsheet
- Database application and reporting experience preferred
- Familiarity with federated not-for-profit organizations
- Exceptional customer service skills
- Strong interpersonal skills
- Excellent written and verbal communication and public speaking skills
- Strong organizational and analytical skills
Responsibilities
- Manages and coordinates in-kind programs in support of wish granting.
- Supports chapters by developing and delivering training and onboarding materials.
- Monitors effectiveness of in-kind portfolio through analyzing chapter utilization and program impact.
- Informs decisions on targeted deployment of in-kind resources.
- Collaborates with Corporate Alliances team in securing and developing high-impact in-kind resources.
- Analyzes, tracks and reports on both cash and in-kind programs.
- Synthesizes and shares chapter and donor feedback to improve program impact.
- Completes booking requests for in-kind resources when centralized booking is needed.
- Prepares and updates program documentation, including request forms and fact sheets.
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