Care Advocate
New
T
TailorCare Health Tech
Location: United States, Central and Mountain Time ZonesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Active listeningCRMGoogle Workspace
Requirements
- Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
- Strong written and verbal communication, persuasion, and active listening skills.
- Ability to manage a high call volume while maintaining accuracy and empathy
- Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment
- High comfort level with technology, including Google Suite, CRMs, etc.
- Ability to effectively collaborate with multidisciplinary teams
- Excellent organizational and prioritization skills
- Strong attention to detail
Responsibilities
- Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment.
- Clearly and empathetically communicate TailorCare’s value proposition, tailoring the conversation to patient goals, concerns, and motivations.
- Build trust and rapport quickly using active listening, motivational interviewing, and a compassionate approach to effectively engage patients.
- Identify and address common patient questions, barriers, or objections while maintaining a calm, supportive tone.
- Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare’s values and mission.
- Document all patient interactions accurately and thoroughly within internal systems.
- Meet or exceed performance targets related to outreach volume, patient engagement, enrollment, and call quality.
- Coordinate patient handoffs with internal care teams.
- Participate in regular team meetings and contribute to a culture of learning and collaboration.
- Surface feedback on outreach trends, barriers, or script effectiveness to appropriate team members for continuous improvement.
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