Customer Care Coordinator
New
Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA., Some flexibility to work across time zones.Full-TimeMiddle
Salary55,000 - 58,000 USD per year
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Job Details
- Experience
- At least two years of Customer Service experience
- Required Skills
- SalesforceCustomer serviceTime ManagementCRM
Requirements
- At least two years of Customer Service experience
- Strong professional communication skills
- Active listening
- Excellent time-management skills
- Focus on quality and attention to detail
- Familiarity with CRM systems (Salesforce preferred)
- Excellent writing skills
- Previous experience working in Publishing
- Previous experience working in a remote environment
Responsibilities
- Manage high volume of incoming queries
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers
- Provide accurate, valid and complete information
- Meet established team targets
- Handle customer complaints, provide appropriate solutions and alternatives
- Accurately track customer interactions
- Filter customer queries to appropriate stakeholders
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