Senior Manager, Research & Intelligence
New
H
HarborInformation Services
Remote, Canada; Remote, United States; UK - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Business IntelligenceProcess improvement
Requirements
- Significant experience in legal, business, or competitive intelligence research within a law firm or professional services environment
- Proven experience managing research teams and overseeing service delivery
- Strong knowledge of legal and business research tools (e.g., Westlaw, Lexis, Bloomberg, and other intelligence platforms)
- Experience managing multiple priorities and delivering under tight deadlines
- Strong analytical, problem-solving, and communication skills
- Demonstrated ability to improve processes and drive operational efficiency
- Experience working in a client-facing or service delivery environment
Responsibilities
- Lead delivery of legal, business, and competitive intelligence research across client engagements
- Provide oversight on complex research requests and ensure high-quality, accurate outputs
- Manage and prioritize incoming research workflows, ensuring timely completion
- Ongoing optimization of research processes, including intake, triage, execution, and delivery
- Monitor service performance and identify opportunities for efficiency and improvement
- Oversee staffing, utilization, and workload allocation across research teams
- Lead, coach, and develop research and intelligence professionals
- Support recruitment, onboarding, and training programs
- Partner with internal teams to align research services with technology, tools, and knowledge systems
- Contribute to the development of new services, capabilities, and client solutions
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