Atlassian Support Consultant

New
Source API remote eligibility restrictions: PortugalFull-TimeMiddle
Salary not disclosed
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Job Details

Languages
English, German
Experience
2 years
Required Skills
JiraTechnical supportConfluence

Requirements

  • At least 2 years of hands-on experience with Atlassian products
  • Proficiency with Jira Software, Jira Service Management, and Confluence
  • Deep knowledge of Jira configuration (workflows, permissions, notifications)
  • Experience working with ticketing systems
  • Strong analytical and problem-solving skills
  • Customer-focused mindset
  • Excellent English communication skills
  • Good working knowledge of English

Responsibilities

  • Provide technical support for Atlassian product suite
  • Configure Jira workflows, permission schemes, and notification schemes
  • Manage technical support tickets effectively
  • Consult with clients on Atlassian best practices
  • Problem-solve technical issues within customer environments
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