Senior ServiceNow Technical Program Manager
New
United States, 7:00am–4:00pm EST, Monday–FridayFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of experience in program management or technical delivery roles
- Required Skills
- Business AnalysisStakeholder managementSaaS
Requirements
- 8+ years of experience in program management or technical delivery roles within fast-paced, complex environments.
- 5+ years of hands-on experience managing ServiceNow FSM platform implementations.
- Proven experience leading technical teams and managing enterprise-level web or SaaS applications.
- Strong understanding of Agile Scrum methodologies and modern software delivery practices.
- Experience defining support strategies, conducting business analysis, and gathering system requirements.
- PMP or PMI-ACP certification required.
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- Strong stakeholder management skills with experience working in federal or DoD-related environments.
- Ability to manage multiple priorities, resolve complex problems, and drive execution under tight timelines.
- Excellent communication, leadership, and team coaching skills with a focus on collaboration and accountability.
- Strong proficiency in Microsoft Office Suite and program reporting tools.
Responsibilities
- Lead the end-to-end delivery of ServiceNow FSM programs, ensuring successful implementation, integration, and ongoing management across SaaS environments.
- Manage overall program execution including planning, scheduling, resource allocation, budget oversight, and performance tracking.
- Develop and maintain project charters, work breakdown structures, and detailed delivery roadmaps aligned with stakeholder expectations.
- Coordinate cross-functional teams across multiple locations, ensuring alignment, accountability, and efficient delivery of program objectives.
- Oversee risk, issue, and scope management, ensuring timely identification, mitigation, and resolution of program challenges.
- Serve as the primary liaison between DoD stakeholders, sponsors, and technical teams, ensuring clear communication and alignment.
- Drive continuous improvement by identifying opportunities to enhance service delivery, operational efficiency, and program innovation.
- Ensure compliance with all applicable regulations, policies, and security requirements while maintaining delivery excellence.
View Full Description & ApplyYou'll be redirected to the employer's site
