Junior Technical Success Manager
New
Q
QdrantAI Infrastructure
Remote - US, Remote - Argentina, Remote - Colombia, Remote - Costa Rica, Remote - BrazilFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Cloud ComputingKubernetes
Requirements
- 3+ years of experience in a customer-facing technical delivery role.
- Proven ability to manage complex, multi-stakeholder technical projects.
- Understanding of the ML lifecycle, data pipelines, and search/retrieval systems.
- Ability to translate complex technical blockers into business impact for executives.
- Ability to communicate effectively with developers.
- Experience with Kubernetes and Cloud-native ecosystems (AWS, GCP, Azure) (Nice to have).
- Experience with Search technologies like Elasticsearch, Solr, Pinecone, Milvus, or Qdrant (Nice to have).
- Background in working with Forward Deployed or Professional Services models (Nice to have).
Responsibilities
- Serve as the primary technical point of contact post-sale, coordinating efforts between Solutions Architects, Forward Deployed Engineers, and Support to ensure seamless project execution.
- Guide customers through the implementation lifecycle, ensuring they effectively utilize Vector Search to solve their specific real-world problems and achieve their business goals.
- Manage expectations across multiple customer projects, mapping customer timelines to internal engineering resources.
- Conduct regular technical health checks and architecture reviews to identify bottlenecks, suggest optimizations, and maximize usage of the product.
- Aggregate technical feedback and friction points from the field to help shape and prioritize the Engineering and Product roadmap.
- Serve as the escalation manager for critical technical issues, mobilizing Support and Engineering resources to resolve blockers in high-stakes deployments.
- Educate customers on the optimal patterns for building Agentic AI and RAG solutions.
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