Associate Technical Success Manager
New
Q
QdrantAI Infrastructure
Remote - US; Remote - Argentina, Remote - Colombia, Remote - Costa Rica, Remote - BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSElasticSearchGCPKubernetesMachine LearningAzure
Requirements
- 3+ years of experience in a customer-facing technical delivery role.
- Proven ability to manage complex, multi-stakeholder technical projects.
- Understanding of the ML lifecycle, data pipelines, and search/retrieval systems.
- Ability to translate technical blockers into business impact for executives.
- Experience with Kubernetes and Cloud-native ecosystems (AWS, GCP, Azure).
- Experience with Search technologies (Elasticsearch, Solr, Pinecone, Milvus, or Qdrant).
- Background in working with Forward Deployed or Professional Services models.
Responsibilities
- Serve as the primary technical point of contact post-sale.
- Coordinate efforts between Solutions Architects, Forward Deployed Engineers, and Support.
- Guide customers through the implementation lifecycle.
- Manage expectations and map project timelines to internal engineering resources.
- Conduct regular technical health checks and architecture reviews.
- Aggregate technical feedback to help shape the Engineering and Product roadmap.
- Serve as the escalation manager for critical technical issues.
- Educate customers on optimal patterns for Agentic AI and RAG solutions.
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