Customer Service Representative
New
Portugal, Lisbon / Czech Republic, Prague / Hungary, Budapest / Bulgaria, Sofia / Greece, Athens / Türkiye, Istanbul, Willing to work weekends and irregular hours which will include night shiftsFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluent in English and another European language
- Experience
- 1+ years
- Required Skills
- BlockchainCustomer serviceTime ManagementWritten communication
Requirements
- 1+ years experience in customer service
- Strong IT skills for professional use
- Exceptional written communication skills
- Ability to multitask and prioritize
- Knowledge of crypto/blockchain is a plus
- Fluency in English and another European language required
- Willingness to work weekends
- Irregular hours
- Night shifts.
Responsibilities
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs
- Provide accurate information
- Manage complaints and provide solutions
- Follow communication procedures and policies
- Go the extra mile to engage customers.
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