Workflow Operations Manager - Labeling
New
D
DoppelCybersecurity
US RemoteFull-TimeManager
Salary120,000 - 135,000 USD per year OTE
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Job Details
- Required Skills
- Cross-functional Team LeadershipQuality AssuranceLLM
Requirements
- Experience as an operational leader.
- Experience building and scaling operational programs.
- Experience with labeling, workflow operations, quality assurance, alert triage, queue management, escalation handling, or operational decision-making.
- Ability to work across Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture.
- Ability to operate in both operational and technical environments.
- Ability to engage with executive customers and both technical and non-technical audiences.
- Ability to create a culture of continuous improvement, experimentation, and operational rigor.
Responsibilities
- Lead the LLM Labeling team and Workflow Operations team.
- Oversee alert triage, operational decision-making, data labeling, quality assurance, queue management, prioritization, and escalation handling.
- Build and refine datasets, taxonomies, workflows, review processes, and operational systems.
- Partner with Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture.
- Identify opportunities for automation, AI-assisted decision-making, and operational simplification.
- Help define what should remain human-reviewed, what should become machine-assisted, and what can become fully automated over time.
- Translate frontline operational knowledge into product requirements, automation opportunities, and scalable systems.
- Support pre-sale and post-sale customer conversations around Doppel’s operational model, automation strategy, workflows, labeling methodologies, and efficiency roadmap.
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