IT Support Lead
New
T
TechnologyAdviceBusiness Technology
Philippines - Remote, 4:00 pm PHT to 1:00 am PHTFull-TimeManager
Salary80,000 - 160,000 PHP per month
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Job Details
- Experience
- 2+ years of experience as a Team Leader or Manager; 4+ years of IT experience
- Required Skills
- SaaSGoogle WorkspaceSlack
Requirements
- Must have 2+ years of experience as an IT Team Leader or Manager.
- 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management.
- 1+ year of managerial or project leadership experience.
- Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools.
- Background in supporting both Mac and Windows environments.
- Excellent verbal and written communication skills.
- Must have a working laptop/pc and internet and back-up connection.
Responsibilities
- Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations.
- Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency.
- Configure networks, manage Google Workspaces and provide end-user support.
- Refine onboarding and offboarding procedures to ensure employees are productive from day one.
- Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals.
- Maximize vendor value and impact by managing new and existing vendor relationships.
- Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.
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