Senior Manager, Customer Success
New
S
SmarterDxHealth Tech
Remote (United States)Full-TimeManager
Salary140,000 - 160,000 USD per year
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Job Details
- Experience
- 7-10+ years
- Required Skills
- Project ManagementSalesforceAccount ManagementData analyticsCustomer Success
Requirements
- 7-10+ years experience working in customer success or account management
- Experience in health tech space with hospital and/or health system clients
- Familiarity with DRGs and payment translation
- Exceptional project management, relationship-building, and communication skills
- Capable of tailoring communications
- Ability to thrive in ambiguous roles and use critical thinking
- Ability to wear multiple hats: PM, CSM, trainer, process designer, QA
Responsibilities
- Manage a portfolio of existing, “live” customers on the SmarterDx platform
- Develop deep relationships with customers at all levels
- Partner with CS leadership to develop team tools, templates and processes
- Lead hand-offs from Sales to CS, through implementation and go-live
- Coordinate with internal teams to resolve customer issues
- Monitor client performance and report on financial impact
- Drive product expansion and work with sales to execute renewals
- Deliver customer feedback as a voice of the customer to internal teams
- Surface customer success stories and help build a list of reference customers
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