Business Support Specialist
New
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Extenteam Client RolesVacation Rentals
Location: Philippines, US evenings and weekendsFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Data AnalysisAnalytical SkillsMicrosoft ExcelGoogle Sheets
Requirements
- Bachelor’s degree in Business, Analytics, Economics, Information Systems, or related field (or equivalent experience).
- 1–3 years of experience in operations, revenue management, customer support, QA/UAT, or data analysis.
- Strong analytical and problem solving skills.
- Comfortable working independently during US evenings and weekends.
- High attention to detail and accuracy.
- Strong written communication skills.
- Familiarity with Excel/Sheets; experience with SQL or BI tools is a plus.
- Ability to follow structured testing procedures.
- Internet speed minimum 30mbps (Wired).
- i5 11th Gen or higher, Windows 11 / MacOS Catalina or higher, 8 GB RAM.
- Private and quiet dedicated home office area.
- Back-ups in case of power or internet provider interruptions.
- Good headset and webcam.
Responsibilities
- Respond to after hours requests such as pricing updates, exception handling, and urgent customer or partner inquiries.
- Maintain accuracy of pricing, inventory, and configuration settings across systems.
- Document after hours incidents and hand off updates to daytime teams.
- Execute UAT test cases for new AI features, tools, and automations.
- Validate AI outputs for accuracy, consistency, and alignment with business rules.
- Log defects, usability issues, and unexpected behaviors in tracking systems.
- Provide clear, structured feedback to Product, Engineering, and Data Science teams.
- Participate in regression testing before major releases.
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