Loyalty Campaign Specialist
New
Argentina, Brazil, Colombia, India, Pakistan, PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisCustomer support
Requirements
- Strong attention to detail and ability to manage multiple campaigns simultaneously
- Comfortable working with technology platforms, data, and system configurations
- Excellent problem-solving skills and a proactive mindset
- Strong written and verbal English communication skills
- Ability to work independently in a remote or distributed environment
- Experience with customer support and handling technical or platform-related inquiries
- Analytical mindset with the ability to interpret data and generate insights
- Technical aptitude and willingness to learn new tools and systems quickly
- Experience with loyalty platforms or POS systems is a plus
- Spanish language skills are a plus
Responsibilities
- Configure and program promotional offers within the loyalty platform
- Test campaigns thoroughly and manage scheduling for successful launches
- Set up and manage audience segmentation for targeted communications (email and SMS)
- Perform remote testing on integrated systems to ensure functionality and accuracy
- Maintain and update platform configurations as needed
- Monitor campaign performance and generate reports with actionable insights
- Manage and resolve support tickets from clients and end users
- Provide phone support for escalated issues and ensure timely resolution
- Collaborate cross-functionally to ensure campaigns are executed seamlessly
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