Solutions Analyst
New
Must be located in the US for Eligibility, 8am to 8pm shiftsFull-TimeMiddle
Salary55,000 - 65,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- RESTful APIsTime ManagementCritical thinkingTechnical supportCRMCustomer support
Requirements
- Exposure to AI tools
- Ability to handle clients professionally
- Ability to work on concurrent tasks
- Excellent critical thinking and time management skills
- Sound understanding of API and service technologies and functions
- Ability to establish and maintain effective working relationships
- Degree or post-secondary education in Information Technology or related field preferred
- Experience in a technical support position preferred
Responsibilities
- Provide timely and world class customer support to users via multiple channels
- Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
- Take ownership and follow up on open cases which are unresolved
- Build strong client relationships by following up with customers in a timely manner
- Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
- Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
- Support the department’s goals, objectives, and deliverables
- Work shifts between 8am and 8pm as required
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