Call Center Pharmacy Technician
New
S
Shields Health SolutionsSpecialty Pharmacy
Location: Remote, M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM; occasional Sat: 11:00AM-4:00PMFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0-1 years
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Pharmacy technician license in Colorado
- 0-1 years' experience as a Pharmacy Technician or related experience
- High school diploma or GED
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Strong verbal communication and phone skills
- Ability to build rapport with patients over the phone
- Self-motivation and ability to work effectively in an independent environment
Responsibilities
- Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
- Educate patients on the services offered by the Shields Specialty Pharmacy Program
- Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior
- Access patient's EMR and review chart notes prior to outbound call
- Identify medications requiring special storage and/or handling
- Identify supplies necessary for select medications
- Protect Shields values by keeping information confidential
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