Engineering Manager - Account Experience
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Backend DevelopmentArtificial IntelligenceMentorship
Requirements
- Proven experience managing software engineering teams with direct responsibility for delivery, performance, and employee development.
- Strong technical background with the ability to evaluate system designs, identify architectural trade-offs, and guide engineering decisions.
- Experience building and operating large-scale backend, infrastructure, or platform systems where reliability and correctness are critical.
- Ability to lead effectively in environments with limited process, high autonomy, and evolving priorities.
- Strong judgment regarding technical governance, design reviews, and escalation of complex engineering challenges.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Experience hiring and building high-performing engineering teams.
- Ability to balance strategic leadership responsibilities with technical involvement and operational ownership.
Responsibilities
- Lead the engineering team responsible for merchant-facing platform experiences, ensuring successful delivery of projects with high standards of quality, reliability, and execution speed.
- Coach, mentor, and develop engineers through performance management, career growth planning, and continuous feedback.
- Participate in architectural discussions and technical reviews, helping teams make sound decisions around scalability, latency, reliability, and data integrity.
- Partner closely with Product leadership to define roadmaps, prioritize initiatives, identify risks, and balance ambitious goals with realistic execution plans.
- Drive operational excellence through monitoring, incident management, root cause analysis, and continuous improvement practices.
- Oversee the evolution of AI-powered merchant experiences while maintaining the stability and usability of existing platform capabilities.
- Recruit, hire, and retain top engineering talent as the organization continues to scale.
- Foster a collaborative, accountable, and high-performance engineering culture within a remote-first environment.
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