Strategic Client Service Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Cross-functional Team LeadershipStakeholder management
Requirements
- 10+ years of experience in healthcare or benefits administration
- Proven experience managing enterprise client relationships
- Strong background in client service delivery and operational execution
- Experience coordinating cross-functional teams and complex workflows
- Strong analytical and root cause problem-solving skills
- Excellent communication and stakeholder management abilities
- Leadership or people management experience preferred
- Bachelor’s degree or equivalent experience
Responsibilities
- Lead end-to-end service delivery for large and complex client accounts, ensuring timely execution of deliverables and proactive communication when risks arise.
- Serve as the single point of accountability for client experience, ensuring alignment between client expectations, operational execution, and business outcomes.
- Manage client requests, work orders, and service requirements by coordinating cross-functional teams and defining scope, effort, and timelines.
- Monitor service performance, budgets, and out-of-scope activity while ensuring proper documentation and approvals are in place.
- Conduct root cause analysis for escalated issues and collaborate with internal stakeholders to implement long-term solutions.
- Partner with call center and support teams to ensure accurate tools, updated processes, and effective training for service delivery consistency.
- Identify opportunities for process improvement, service optimization, and enhanced client satisfaction.
- Contribute to team initiatives, mentor colleagues, and support resource planning and performance management where applicable.
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