Software Support Senior Engineer
United StatesFull-TimeSenior
Salary130,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- AWSGCPJavaJavascriptAzureGroovyReactRESTful APIsLinux
Requirements
- 3–5+ years of experience in software support, IT consulting, or software development in production environments.
- Strong proficiency in programming/scripting languages such as Java, JavaScript, React, and Groovy.
- Experience working with Windows and Linux operating systems and analyzing system logs and performance issues.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Understanding of APIs, networking fundamentals, and secure data transmission.
- Strong problem-solving skills with the ability to diagnose complex technical issues independently.
- Excellent communication skills with technical and non-technical audiences.
Responsibilities
- Manage and resolve complex customer technical issues across software, configuration, networking, and cloud environments.
- Perform deep troubleshooting using logs, system traces, and debugging techniques across Java applications, Windows, and Linux systems.
- Support installation, administration, and optimization of cloud-based applications and integration workflows.
- Collaborate with engineering and product teams to escalate issues and provide feedback.
- Communicate with customers via email, chat, and virtual meetings.
- Participate in on-call rotations to support production systems.
- Contribute to knowledge sharing, documentation, and process improvement.
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