Manager, Enablement
New
United StatesFull-TimeManager
Salary91,000 - 105,000 USD per year
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Job Details
- Experience
- 6+ years of experience in Customer Enablement, Customer Success, Customer Education, or a related field
- Required Skills
- People ManagementSalesforceCross-functional collaborationCRMCustomer SuccessSaaS
Requirements
- 6+ years of experience in Customer Enablement, Customer Success, Customer Education, or a related field.
- At least 2+ years of experience in people management.
- Proven track record of leading enablement programs that improve product adoption, customer satisfaction, or operational performance.
- Experience working cross-functionally in SaaS, B2B, education, or similar environments.
- Strong communication skills with the ability to influence stakeholders.
- Data-driven mindset with strong analytical, organizational, and problem-solving capabilities.
- Experience using CRM, LMS, or enablement tools such as Salesforce, ChurnZero, or similar platforms.
Responsibilities
- Managing, coaching, and developing a team of Enablement Managers and Senior Enablement Managers.
- Ensuring effective workload distribution, capacity planning, and operational coverage.
- Supporting managers in resolving escalations and performance-related challenges.
- Overseeing the consistent execution of enablement programs, training initiatives, and customer communication strategies.
- Identifying gaps in customer experience and product adoption and driving corrective actions.
- Partnering cross-functionally with Product, Customer Success, Sales, Support, and Operations.
- Escalating and communicating customer insights to stakeholders.
- Supporting leadership in executing enablement strategy, planning initiatives, and performance reporting.
- Translating strategic priorities into clear, actionable plans for enablement teams.
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