Health Concierge Specialist
100% fully remote position (Work from Home) based in the United StatesFull-TimeEntry
Salary16 - 17 USD per hour
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Job Details
- Languages
- English
- Experience
- Preferred: Associate degree in a related field or 2 years of relevant work experience; Have 1-year Client Service/Support experience
- Required Skills
- SalesforceMicrosoft OfficeTime ManagementData entryCustomer support
Requirements
- High School Diploma or GED required
- Preferred: Associate degree in a related field or 2 years of relevant work experience
- 1-year Client Service/Support experience
- Advanced computer skills including Microsoft Office Suite, Internet searches, and database lookups
- Proficient in reading, writing, and speaking English
- Excellent time management and organizational skills
- Strong attention to detail
- Ability to work independently and as part of a team
Responsibilities
- Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests
- Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics
- Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries
- Register applicants for appropriate services and ensure successful completion of those services
- Data entry of laboratory results, physical examinations, and breath alcohol tests
- Troubleshooting technical issues related to drug order fulfillment and operations
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