Manager, Support Engineering
New
W
Wiz, Inc.Cloud Security
Remote - IrelandFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in managing support engineering teams; 7+ years of hands-on, technical experience; 3+ years experience with Cloud technologies.
- Required Skills
- AWSPythonCloud ComputingGCPKubernetesAzureLinux
Requirements
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience
- 5+ years of experience in managing support engineering teams in high-paced operations environment
- 7+ years of hands-on, technical experience in customer support, technical support, system administration, software development, devops, or site reliability
- 3+ year experience with Cloud technologies (Azure, AWS, GCP)
- Experience in reading or debugging code in one language (Java, Python, Shell, JavaScript, Rust, Go)
- Proficiency with command-line tools and Linux operating system environments
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing
- Experience with cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
- Familiar with security frameworks or tools
- Excellent organizational and project management skills
Responsibilities
- Manage, develop, coach and mentor a team of Solutions Support Engineers
- Act as the owner for your team’s accountability and performance
- Guide the team through technical training and additional learning and development needs
- Drive projects or initiatives to improve team productivity, process or procedure
- Participate in incident and escalation retrospectives
- Collaborate with internal teams and customers on high-priority escalations
- Design and implement solutions that scale the support offering through automations
- Coordinate with Technical Account Managers to address any technical issues
- Achieve team goals for technical articles or knowledge base
- Be a customer advocate for timely resolution of the problems reported
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