Technical Account Manager
New
C
CamundaBusiness Orchestration Automation
Remote; Secondary Locations: LATAMFull-TimeMiddle
Salary150,100 USD - 279,600 SGD per year OTE
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Job Details
- Experience
- At least 3 years
- Required Skills
- AWSPythonGCPJavaKubernetesAzureMicroservicesLLMGenerative AI
Requirements
- At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role.
- Strong background in architecting and deploying large distributed systems for mission-critical applications.
- Kubernetes on CKAD or CKA level.
- Hands-on experience with at least one high-level programming language (Java, C#, Python, etc.) and corresponding enterprise software frameworks.
- Proven experience with large scale deployments on AWS, Azure, GCP or OpenShift.
- Familiarity with APIs, event-driven systems, microservices, IAM/security, and observability tooling.
- Exposure to modern AI technologies such as LLMs, RAG architectures, vector databases, AI agents, MCP integrations, prompt workflows, or GenAI application frameworks.
- Understanding of AI infrastructure considerations including model hosting, latency, governance, security, cost management, and production reliability.
- A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements.
- Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels.
Responsibilities
- Team up with other TAMs in Camunda’s largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their Camunda adoption journey.
- Technical deep dive into platform architecture related aspects of the overall TAM service portfolio.
- Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success.
- Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders—from onboarding through ongoing operations.
- Advise customers on modern architecture patterns involving AI-enabled automation, orchestration of LLM-based services, retrieval pipelines, agent frameworks, MCP-enabled integrations, and scalable cloud infrastructure.
- Help customers evaluate where AI tools, copilots, intelligent assistants, and autonomous workflows can create measurable value within existing business processes.
- Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally.
- Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale.
- Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives.
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