Member Engagement Specialist
New
Must be located in EST, ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish
- Experience
- Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare
- Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team
- Demonstrated ability working in a matrixed environment
- The ability to communicate effectively and persuasively
- Exceptional verbal communication skills, and effective presentation skills
- Discretion and adherence to upholding patient information
- Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
- Bi-lingual, Spanish preferred
Responsibilities
- Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
- Effectively communicate Tuesday Health services, overcome objections, and answer questions.
- Connect members to services available to meet their needs during the initial outreach.
- Provide ongoing telephonic customer service to members and their caregivers.
- Initiate creative strategies to facilitate member contact.
- Maintain performance accountability around member enrollment and participation and achieve performance targets.
- Adhere to Tuesday Health information security and privacy requirements.
- Leverage reporting and dashboards to prioritize outreach to members.
- Successfully meet and/or exceed engagement targets.
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