Business Support & Operations Manager
New
United States, 09:00 – 17:30 GMTContractManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Operations ManagementCRMGoogle WorkspaceAsanaNotion
Requirements
- 4+ years in operations within a service-based, tech-enabled business.
- Experience managing freelancers, contractors, or distributed teams.
- Exceptional written English skills.
- Daily user of AI tools like Claude or ChatGPT.
- Expert proficiency in Trello, ClickUp, or Notion.
- Practical experience with Zapier, Make, and LLMs.
- Expert in Gmail, Google Workspace, and CRM management.
- Ability to quickly master and optimize custom tech platforms.
Responsibilities
- Own and maintain project management ecosystem (Trello/Asana/Notion).
- Replace manual handoffs with automated workflows and SOPs.
- Oversee onboarding, scheduling, and client-matching for 60+ freelancers.
- Manage executive/departmental inboxes and triage complex queries.
- Handle customer escalations while maintaining service standards.
- Deploy AI tools (ChatGPT, Claude, Zapier, Make) to eliminate administrative bottlenecks.
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