Customer Success Manager
New
This is a remote role to be filled in the Central US., Central time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Project ManagementData AnalysisData visualizationStakeholder managementData analyticsCustomer SuccessSaaS
Requirements
- BSc in science, engineering, or a quantitative field (MSc preferred)
- 4+ years of experience in Customer Success, customer-facing analytics, or project management
- Experience in stakeholder management and building relationships at an executive level
- Tech-savvy with the ability to lead technical discussions
- Critical thinker with an analytical approach and data-driven decision-making
- Ability to multitask and work cross-functionally
- Excellent verbal and written communication skills in English
- Ability to work in the Central time zones
- Ability to travel up to 25%
Responsibilities
- Serve as the customer's advocate and the customer's trusted advisor
- Ensure positive customer experiences by proactively managing and growing customer relationships
- Lead discussions with customers such as top physicians in medical centers
- Understand each customer's pain points and workflow to enhance the value of AI
- Define next steps and work with R&D teams to implement solutions
- Work with technical teams to ensure smooth customer onboarding
- Drive product enhancements by representing the customer perspective
- Perform data analysis and storytelling to present insights to customers
- Initiate and help execute research initiatives
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