Sr HR Associate (Shared Services)
New
Location base: India, Flexibility to accommodate different time zones based on customer and professional needsContractSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2-5 years
- Required Skills
- Customer serviceMS OfficeStakeholder managementData managementGenerative AI
Requirements
- 2-5 years of HR operations experience (SSC experience desirable).
- Detailed knowledge of HR Procedures and policies.
- Experience working within a Shared Services.
- Excellent customer service skills.
- Proficient in written and verbal English.
- Literacy with MS Office.
- Proactive 'test-and-learn' mindset.
- Demonstrated AI literacy with ability to integrate generative AI tools into daily workflows.
- Resourceful problem-solving abilities.
- Experience in stakeholder management.
- Strong self-motivation, attention to detail, and time management skills.
- Ability to work in an international team.
Responsibilities
- Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals, transfers, offboarding of professionals.
- Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, employment certificates, certification of termination.
- Organize and maintain employee records via proprietary platform.
- Benefits administration on behalf of customers & professionals.
- Provide payroll data to support payroll administration.
- Carry out audits and checks on data changes to ensure accurate and timely payment.
- Participation in the continuous improvement of HR processes and assist in maintaining SOPs.
- Communicate effectively with professionals and customers to resolve queries.
- Ensure service excellence by following SLAs and SOPs.
- First point of contact for professionals & customers during onboarding and offboarding.
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