Family Coordinator
New
Hiring globally, US Day Shift: 8 a.m. - 4 pm PT or 9 a.m. - 5 pm PTFull-TimeMiddle
Salary5.5 - 9 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- MultitaskingCustomer supportHubSpotGoogle WorkspaceSlack
Requirements
- 2+ years of experience in customer-facing, operations, or hospitality roles.
- Strong written and spoken English.
- Clear, calm communicator who builds trust quickly.
- Strong multitasker with attention to detail.
- Accountable and proactive.
- A home setup that supports the work.
Responsibilities
- Manage a dedicated book of cases from intake through final resolution.
- Support families via phone, text, and email with empathy, clarity, and professionalism.
- Guide families through each step of the process while building trust and rapport.
- Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
- Collaborate with teammates to support the broader case load and maintain continuity of care.
- Assist with team coverage, escalations, and urgent case needs as volumes shift.
- Partner with internal teams and external vendors to keep cases moving efficiently.
- Maintain accurate documentation, update systems promptly, and proactively flag issues.
- Ensure smooth case handoffs and anticipate downstream impacts.
- Work across HubSpot, Aircall, Slack, GSuite, and our internal case management system.
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