Family Coordinator
M
MeadowEnd-of-life care
Honduras, Ecuador, Mexico, Argentina, Dominican Republic, Chile, El Salvador, Panama, Costa Rica, Colombia, Peru, Guatemala, Brazil, US Day Shift: 8 a.m. - 4 pm PT or 9 a.m. -5 pm PTFull-TimeMiddle
Salary7 - 14 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- DocumentationCustomer supportHubSpot
Requirements
- 2+ years of experience in customer-facing, operations, or hospitality roles.
- Strong written and spoken English.
- Clear, calm communicator who builds trust quickly.
- Strong multitasker with attention to detail.
- Accountable and proactive ownership.
- Spanish fluency (bonus).
- Home setup that supports remote work.
Responsibilities
- Manage a dedicated book of cases from intake through final resolution.
- Support families via phone, text, and email with empathy, clarity, and professionalism.
- Guide families through each step of the process while building trust and rapport.
- Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
- Collaborate with teammates to support the broader case load and maintain continuity of care.
- Assist with team coverage, escalations, and urgent case needs as volumes shift.
- Partner with internal teams and external vendors to keep cases moving efficiently.
- Maintain accurate documentation, update systems promptly, and proactively flag issues.
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