Customer Experience Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3–6 years
- Required Skills
- Data Analysis
Requirements
- 3–6 years of experience in customer experience, engagement, or success at a B2C subscription or consumer product company.
- Proven track record of building proactive customer engagement programs beyond reactive support.
- Demonstrated ability to work cross-functionally with Product, Engineering, and Marketing teams in a remote environment.
- Strong analytical skills with the ability to turn customer data into actionable insights.
- Hands-on experience with CX tools such as FreshDesk, ActiveCampaign, Amplitude, and Airtable.
- Demonstrated experience leveraging AI tools to scale customer interactions.
- Experience designing and running customer surveys, NPS programs, and structured feedback collection.
- Strong social media fluency with experience representing a brand voice.
- Near native written and verbal English communication skills.
Responsibilities
- Oversee day-to-day customer support via FreshDesk and improve self-service resources.
- Represent the brand voice across social media, review sites, and community forums.
- Serve as the primary bridge between customers and the Product team, coordinating user research and feedback.
- Manage customer panels and beta testing groups to gather structured insights.
- Own proactive engagement strategy and lifecycle communication flows via ActiveCampaign and Amplitude.
- Monitor engagement data to identify at-risk users and execute NPS/CSAT surveys.
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