Hurricane Relief Call Center Representative
United States, 8:00 AM - 8:00 PM ETTemporaryEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTroubleshootingData entry
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
Responsibilities
- Assist customers with service inquiries
- Learn the common requests and solutions
- Improve the customer’s experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
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