Customer Success Representative
New
This role is a remote position and open to candidates within the United States.Full-TimeMiddle
Salary39,000 - 54,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceSAPCustomer serviceMicrosoft OfficeTime Management
Requirements
- High school diploma or equivalent experience (GED).
- Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms.
- Strong computer skills required.
- Working knowledge of Microsoft Office suite of products (Word, Excel, PowerPoint).
- Demonstrated effective time management skills.
- Excellent written and oral communication skills.
- Strong multitasking and problem-solving skills.
- Demonstrated good professional judgment, tact, and diplomacy.
- Ability to work independently as well as part of a team with minimal supervision.
- Highly accurate and diligent.
Responsibilities
- Respond quickly and professionally to customer inquiries regarding pricing, availability, order status, and shipping.
- Act as the voice of the customer internally to drive continuous improvement.
- Process product and custom orders ensuring completeness of specifications, prices, and locations.
- Assess customer requirements and direct activities to appropriate departments.
- Acknowledge orders, advise on changes, backorders, and quotes, and route for shipping.
- Process credit card payments securely.
- Provide documentation related to each order to meet shipping schedules.
- Utilize sales order entry system to interpret quotes, promotions, and credit policies.
- Adhere to service quality standards, SOPs, and ISO quality management system requirements.
View Full Description & ApplyYou'll be redirected to the employer's site
