Customer Data & Insights Analyst
New
This role can be based anywhere in the United StatesFull-TimeSenior
Salary105,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLMicrosoft Power BISalesforceMicrosoft ExcelData analytics
Requirements
- 5+ years of experience in analytics, business intelligence, or revenue/CS operations at a B2B SaaS company
- Deep proficiency in tools like Power BI, SQL, and Excel
- Strong working knowledge of SaaS retention metrics: GRR, NRR, MRR, churn, expansion
- Experience building or maintaining customer health scoring models
- Proven ability to work with incomplete or fragmented data
- Comfort operating in ambiguity
- Strong communication skills for executive-level audiences
- Experience with ChurnZero, Gainsight, or comparable CSP (Preferred)
- Experience working with multi-product or multi-brand SaaS environments (Preferred)
- Background in predictive analytics, cohort analysis, or AI applications (Preferred)
Responsibilities
- Build and maintain the single source of truth for GRR, NRR, MRR churn, and expansion metrics
- Align data definitions for key metrics across Finance, Sales, CX, and Analytics teams
- Deliver daily, weekly, and monthly reporting rhythms
- Partner with Data Analytics teams to align churn revenue processes across all product lines
- Design and maintain customer health scoring models
- Own the CX analytics stack across Salesforce, Power BI, GuideCX, and CSPs
- Define data quality standards and drive remediation
- Provide analytical support for annual planning, headcount modeling, and capacity forecasting
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