Hotel Partner Onboarding Associate
New
M
Maleda TechHospitality Travel Marketplace
United States, Pacific or Mountain time zoneContractMiddle
Salary50 - 60 USD per hour
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Job Details
- Experience
- 2 to 3 years
- Required Skills
- Account ManagementStakeholder managementChange Management
Requirements
- 2 to 3 years of account management, partner support, or client services experience.
- Exceptional detail orientation and ability to track many moving parts.
- Strong stakeholder management skills.
- Excellent phone presence and ability to build rapport.
- Clear written communication.
- Strong organization, time management, and prioritization skills.
- Self-starter mindset.
- Located in the Pacific or Mountain time zone.
- Able to work standard West Coast business hours.
Responsibilities
- Own the post-sale onboarding journey for a portfolio of roughly 80 hotel partners at various stages of activation.
- Guide properties through content review, profile setup, connectivity verification, and rate and availability loading.
- Communicate progress, blockers, and next steps to hotel partners via phone, email, and video.
- Keep Senior Account Executives informed on onboarding status and timelines.
- Coordinate cross-functionally with content, connectivity, and market management teams.
- Ensure compliance with Know Your Partner legislation and platform content standards.
- Hand off newly live properties to Market Managers.
- Support Market Management with additional projects related to rates, availability, and supply optimization.
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