Associate, Clinical Operations
O
OpheliaHealthcare Telehealth
United StatesFull-TimeMiddle
Salary60,000 - 65,000 USD per year
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft ExcelGoogle SheetsEHR
Requirements
- 1–3 years in Clinical Operations, Healthcare Ops, or a highly regulated coordination role.
- Familiarity with the credentialing lifecycle.
- Comfortable with clinical platforms such as Acuity or AthenaOne.
- Strong proficiency in Excel or Google Sheets.
- Experience building SOPs and documenting processes.
- Growth mindset with the ability to learn complex licensing rules and workflows.
- Multi-state or telehealth experience is a plus.
- Collaborative agreement or payer enrollment experience is a bonus.
- E-prescribing experience is helpful.
- SQL knowledge is a plus.
Responsibilities
- Partner with Clinical Leadership to execute against state-by-state licensing and DEA rules.
- Maintain state-by-state licensing strategy to ensure clinicians hold necessary licenses.
- Source and match CPs for NPs/PAs while maintaining compliant supervisory ratios.
- Support the handoff from credentialing to payer enrollment.
- Serve as primary responder for clinical technical issues and e-prescribing platforms.
- Identify friction in the patient-to-prescriber journey and test system fixes.
- Translate technical glitches into clear instructions for the engineering team.
- Coordinate clinician transfers during reassignments and transitions.
- Maintain visibility across hiring cohorts to support onboarding.
- Identify bottleneck states where licensing lags behind patient demand.
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