Automation Builder

TeamDynamixIT Service Management

Location: Remote, USAFull-TimeMiddle

Salary$100K - $120K; $100K – $120K; Estimated Base Salary $100K – $120K

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Job Details

Experience: 2+ years of experience in IT, IT service management, or a related technical role.
Required Skills: JavascriptRESTful APIsQuality Assurance

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
2+ years of experience in IT, IT service management, or a related technical role.
Hands-on experience with no-code/low-code automation or integration platforms.
Scripting experience with PowerShell, JavaScript, or similar languages.
Understanding of REST APIs, data structures, and core programming concepts.
Strong grasp of IT service management concepts and workflows.
Excellent documentation and technical writing skills.
Strong attention to detail and commitment to quality.
Troubleshooting and problem-solving abilities.

Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools.
Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management.
Translate product specifications and customer requirements into practical, working automation solutions.
Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases.
Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps.
Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams.
Perform thorough testing and quality assurance before template releases.
Troubleshoot and resolve issues reported by customers or internal stakeholders.

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