Virtual Assistant Operations Lead
New
Source API remote eligibility restrictions: Philippines, 9 PM – 6 AM, Monday–FridayFull-TimeLead
Salary528,000 - 624,000 PHP per year
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Job Details
- Languages
- English
- Experience
- 2+ years of hands-on VA or EA experience with international clients
- Required Skills
- Relationship managementHubSpotSlack
Requirements
- 2+ years of hands-on VA or EA experience with international clients
- 1+ years of client success, B2B relationship management, and team coordination experience
- Comfortable operating across 6+ platforms daily
- Professional-level English, written and verbal
- Proven track record completing structured programs
- Full availability for overnight shift (9 PM – 6 AM, Mon-Fri)
- Full availability for 2-week training with zero absences
- Grit and resourcefulness
- Strong learning agility
- Coachability and openness to feedback
Responsibilities
- Manage 15–20 virtual assistants across multiple clients simultaneously
- Run daily stand-ups and coach EAs in real-time
- Build and execute personalized development plans for each team member
- Track performance metrics including response times, client satisfaction, and quality scores
- Lead daily video calls with international clients
- Partner with clients to optimize EA workflows
- Manage transitions and EA replacements
- Develop and maintain SOPs for key EA functions
- Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse
- Maintain accurate records on team and client activity
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